Privacy Notice

1. What information do we collect?

We collect only the personal data that you choose to provide when using our website’s contact form. This includes:

• First name and last name – to identify you and address you properly in communication.
• Email address – to respond to your inquiry and maintain communication with you.
• Message content – any additional details you voluntarily include in your inquiry.

We do not collect other personal data (such as payment information, browsing data, or device identifiers) via this website.

2. How do we process your information?

We process your personal data for the following purposes:

1. Responding to inquiries – to review your request, provide you with information, and follow up as necessary.
2. Business communication – to maintain records of correspondence and ensure continuity in our interactions.
3. Compliance with obligations – to meet regulatory or legal requirements that may apply to us as a payment services-related company.
4. Protecting our rights – to establish, exercise, or defend legal claims, or to investigate potential misuse of our website.

We do not use your personal data for automated decision-making or profiling.

3. What legal bases do we rely on?

We only process your personal data when we have a valid legal basis:

• For individuals in the EU/EEA (including Cyprus), under GDPR we rely on:
  • Performance of a contract or pre-contractual measures – for example, responding to your inquiry when you request information about our services.
  • Legal obligation – when processing is required by financial, corporate, or data protection laws.
  • Legitimate interests – maintaining correspondence, ensuring IT security, and protecting against misuse of our services.
• For individuals outside the EU/EEA, we process your personal data in accordance with the laws of your jurisdiction. Where your local law requires consent, we will only process your data with your consent.

4. When and with whom do we share your information?

We do not sell or trade your personal data. Sharing is limited to the following cases:

1. Service providers and professional partners – for example, IT hosting, email services, legal or financial advisors, or other support providers who need limited access to data in order to perform their tasks.
2. Authorities and regulators – when disclosure is required by law, regulation, or valid legal process (including financial or anti-money laundering obligations).
3. Protection of rights and safety – where necessary to protect our rights, property, or safety, or that of our users or third parties.

All such parties are required to handle your personal data securely and only in accordance with our instructions or the law.

5. International data transfers

As we operate in both the EU and outside markets (including the US), your data may be transferred outside the European Economic Area (EEA).

Such transfers will always be protected by safeguards required by law, such as Standard Contractual Clauses approved by the European Commission, or equivalent mechanisms. In cases where the recipient country does not provide adequate data protection, we ensure that appropriate contractual, technical, and organizational measures are in place.

6. How long do we keep your information?

We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Notice. This generally means:

• For the time needed to review and respond to your inquiry;
• For an additional period where we may need to keep records of our communication for administrative, compliance, or legal purposes;
• For as long as required by applicable laws and regulations, for example in relation to financial, tax, or regulatory obligations;
• For the time necessary to establish, exercise, or defend potential legal claims.

When the retention period ends, or once the data is no longer needed for these purposes, we will securely delete or anonymize your personal data in accordance with applicable standards.

7. How do we keep your information safe?

We take the security of personal data seriously. Measures we apply include:

1. Organizational measures – access to data is limited to authorized staff only, under confidentiality obligations.
2. Technical measures – data is protected with secure servers, encryption in transit, and industry-standard security practices.

Despite our safeguards, no system is 100% secure. We encourage you to communicate with us via secure channels.

8. Your privacy rights

Depending on your location, you may have the following rights:

1. Access – to know what data we hold about you.
2. Rectification – to correct inaccurate or incomplete data.
3. Erasure – to request deletion of your data where legally applicable.
4. Restriction – to limit the processing of your data.
5. Objection – to object to processing based on legitimate interests.
6. Portability – to receive your data in a portable format.
7. Withdrawal of consent – if processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at [email protected].

9. Children’s privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has submitted personal data, please contact us and we will delete it promptly.

10. Updates to this notice

We may update this Privacy Notice from time to time to reflect changes in law, regulation, or our practices. The revised version will be indicated by an updated “Last updated” date. Significant changes will be communicated where required.

11. Contact us

If you have any questions or concerns about this Privacy Notice or your personal data, please contact us: